Shipping policy
Domestic Shipping (Australia)
Processing Time:
Orders are processed within 1-3 business days, excluding weekends and public holidays.
Please note that during busy periods, processing times may take a little longer.
Shipping Methods:
We offer several shipping options, including standard and express shipping. The available shipping methods and costs will be displayed at checkout.
Shipping Costs:
Shipping costs are calculated based on your order size and delivery location. You will see the total shipping cost at checkout.
Delivery Time:
Standard delivery: 3-7 business days
Express delivery: 1-3 business days (subject to availability and location)
Note: Delivery times may vary depending on your location and courier services.
Tracking:
Once your order has shipped, you will receive an email with tracking information.
International Shipping
Processing Time:
Orders are processed within 1-3 business days, excluding weekends and public holidays. Please note that during busy periods, processing times may take a little longer.
Shipping Methods:
We offer international shipping to select countries. International shipping methods and rates will be calculated at checkout.
Shipping Costs:
International shipping costs are calculated based on your order size, weight, and destination. The total shipping cost will be displayed during checkout.
Delivery Time:
International delivery times may vary depending on your location, customs processing, and the selected shipping method. Typical delivery times range from 7 to 21 business days.
Tracking:
Once your order has shipped, you will receive an email with tracking information. However, please note that tracking updates may be delayed for international shipments.
Important Notes:
Customs & Duties:
Please be aware that international orders may be subject to customs duties, taxes, or fees upon arrival in your country. These charges are the responsibility of the customer and are not included in the shipping cost.
Address Accuracy:
Please ensure your shipping address is accurate and complete. We are not responsible for delays or errors caused by incorrect addresses.
Lost or Stolen Packages:
We are not responsible for packages that are lost or stolen during transit. Once an order has been handed over to the carrier, it is their responsibility to complete the delivery.
Order Tracking
You can track your order at any time using the tracking number provided in your shipping confirmation email. If you have any questions regarding your shipment, please don’t hesitate to contact us.
Shipping Issues or Delays:
If your order has been delayed, is lost, or if you have any other shipping-related issues, please reach out to us at info@oivas.com.au, and we’ll do our best to resolve the situation as quickly as possible.