Privacy policy

At OIVAS, your privacy is our top priority. We are committed to keeping your personal information safe and transparent about how we collect, use, and protect it. This Privacy Policy explains how we collect, use, and share your personal information when you visit, use our services, or make a purchase from oivas.com.au (the "Site") or otherwise interact with us.

Please take a moment to read through this policy so you know exactly how we handle your data.

Changes to This Privacy Policy
From time to time, we may update this Privacy Policy to reflect changes to our practices or for legal reasons. When we do, we will update the "Last Updated" date above. We’ll always make sure to post the revised Privacy Policy on our Site, so you can stay informed about how we handle your personal information.

How We Collect and Use Your Personal Information
We collect personal information from you through various sources. The information we collect depends on how you interact with us, such as when you browse our Site, make a purchase, or communicate with us.

We may also use your information to improve your experience, communicate with you, meet legal obligations, and ensure the security of our services. Below, we break down the types of personal information we collect and how we use it:

What Personal Information We Collect
1. Information You Provide Us Directly:

When you interact with us, we collect the following:

Contact details such as your name, email address, phone number, and shipping address.
Order information like your billing and shipping address, payment confirmation, email, and phone number.
Account details including username, password, and security information.
Customer support information like the messages or details you share with us when seeking assistance.
You can choose not to provide certain information, but keep in mind that some features or services might not be available if you do.

2. Information We Collect About Your Usage:

We automatically gather information about how you use our Site, such as:

Device and browser information
Your IP address
Pages visited on our Site
Interactions with the Site, such as clicks and page views
This helps us enhance your experience and optimize our services.

3. Information From Third Parties:

We also collect data from trusted third parties to help us provide and improve our services. For example:

Payment processors help us process transactions securely.
Service providers such as Shopify help us manage the technical aspects of our Site.
Advertising partners may assist in showing you more relevant ads.
Any data we receive from these third parties is treated with the same care and respect as the information you share with us directly.

How We Use Your Personal Information
We use the information we collect for the following purposes:

1. Providing Our Products & Services:
To fulfill your orders, process payments, and manage your account.

2. Marketing & Advertising:
We may send you promotional content about our products or services, but only if you’ve given us consent. If you’re an EU resident, we process this data based on our legitimate interest in marketing to you. You can always opt out of marketing communications by clicking the “unsubscribe” link in our emails.

3. Security & Fraud Prevention:
To protect your account and ensure the security of our services, we use your information to detect fraudulent activity. We recommend that you keep your account details safe and never share your password with others.

4. Communication & Customer Support:
To provide customer support and improve your experience, we use your personal information to respond to your inquiries and resolve issues.

5. Improving Our Services:
To understand how you interact with our Site and ensure we continue offering the best possible service.

Cookies & Tracking Technologies
We use cookies to enhance your browsing experience. Cookies help us remember your preferences, analyze site usage, and improve our services. By continuing to use our Site, you consent to our use of cookies.

You can adjust your browser settings to reject cookies, but please note that blocking cookies may affect some features of our Site.

For more information on how cookies work and how we use them, check out Shopify's Cookie Policy.

How We Share Your Personal Information
We share your personal data in the following ways:

Service providers who help us run the technical aspects of our business, such as payment processing and customer support.
Marketing partners with whom we work to show relevant ads.
Legal and business reasons, such as complying with laws, responding to legal requests, or protecting the rights of our business and users.
We never sell your personal information to third parties.

Your Rights and Choices
Depending on where you live, you have certain rights regarding your personal information.

Third-Party Websites & Links
Our Site may link to third-party websites. We aren’t responsible for their privacy practices, so we encourage you to review their privacy policies before you share any information.

Data Security & Retention
We take your privacy seriously and employ security measures to protect your data. However, no method of transmission over the Internet is completely secure, and we cannot guarantee the absolute security of your information.

We retain your data only for as long as necessary to provide our services or to comply with legal obligations.

International Transfers
We may transfer your information to other countries, including those outside of Europe, for processing. If you are an EU resident, we ensure your data is protected through appropriate safeguards like the Standard Contractual Clauses.

Contact Us
If you have questions or need to exercise your privacy rights, please reach out to us at info@oivas.com.au or mail us at PO Box 530, Toorak, VIC, 3142, AU.

We hope this policy helps you feel confident in how we handle your data. Thank you for trusting us at OIVAS!